Looked good, worked good but all short lived
Submitted by BayAreaBiker -
1/14/2021
Purchased PT9800 dual oven with Advantium technology when we moved into our new home. In fact, I upgraded all the appliances at that time. It has just been 5 years, and right before Thanksgiving 2020, it was lights out in the top Controller module and both the ovens stopped working.
Hmm.. I did not expect it to be so short lived but understand that these things happen. Call Service dept and they will put it back together, right..? Or so I thought.
It did not happen like that at all. First, there was a problem in scheduling a service tech to come out to diagnose the issue. Finally, when I was successful with that, one person came on Dec 17, looked at the wall oven unit and said that he can't do it. He said that I should have scheduled two techs to come as one technician can't handle it. How would I suppose to know although I gave the model number at the time of booking the appointment but it's my fault now. So, he left in 5 minutes without doing anything. Highly unprofessional.
Next appointment on Jan 7, two technician showed up early morning and got to the task right away. They first attributed the issue to the fuse. Replaced the fuse and it made a humming sound of life again. So far so good. As soon as the microwave was put through test, fuse blew out again. They then started changing parts after parts (capacitor, diodes) to diagnose the issue and every time it stopped working. Finally, they figured that it was the relay card (part of control card) that has gone bad. I wondered at the quality of electronic parts that GE used in this oven that went bad just in 5 years.
Now, the expectation would be that they replace the card then & there and everything would be same as new. NOPE! It is slightly convoluted than that. The way GE service works is that they first send the tech to diagnose the problem, who then order the parts. And when the parts arrive, you need to call the service tech dept again and schedule a tech to come back and fix it. It easily adds a month of downtime.
But my oven is special. Right now, the parts that my oven needs are not in stock. Not in stock as in these won't be available until mid-March. Obviously GE is making flimsy products that chews through the service parts. Well, until then, I have a very expensive shiny showpiece in my kitchen.
Originally posted on www.ge.com
No, I do not recommend this product
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